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Littlewoods Home Shopping
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Our Rating: 10/10
Free Delivery:
N/A
Delivery Time:
2 Days
Payment
Methods:
All Major Debit/Credit Cards
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Reviews
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Average Registered User Rating: 
1.00 (out of 5)
Number of review: 1 Reviews
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Review by
Marion Hermannsen
(date: 30-Jan-2008)
Subject: Non-existent customer service
Comment: I've had problems with Littlewoods before in 2005 where a chest of drawers was delivered which couldn't be assembled (problems with the way certain holes were drilled). It took Littlewoods nearly 3 months to collect the item, and then, rather than reimburse me £70, they kept adding the amount to the bill until I supposedly owed them £210. It took 4 phone call to sort it and months and months of aggro.
We now live in the West of Ireland and Littlewoods have started dealing over here. I placed an order with them online for nearly EUR 900 for various items of furniture. After 2 weeks of no reply, I called them yesterday, only to find out that my order had been rejected because I had exceeded my credit limit of EUR 350. I pointed out that I was happy to pay by Credit Card or any other means, but Littlewoods are unable and incapable of accepting any other form of payment than 1) entering a credit agreement with them which I really, really don't want to do, and 2) via a 3rd party billpay.ie which I can't use until Littlewoods have sent me a written statement which won't be due for at least another 2 weeks. Add another 2-4 weeks for delivery and I'm looking at nearly 2 months between placing my order and receiving the goods (as a best case scenario).
Their customer service is bland and unhelpful. I lost my temper in a totally inane email exchange with the company - I felt like running into a soap bubbles, lots of replies but no substance whatsoever. Nothing is resolved, I can't get my goods, I begged them to take my money to no avail. They must be the most useless retail company I've ever come across and that says a lot!
A final point of interest: Littlewoods together with all other mail order companies like Freemans or Oxendales here in Ireland DO NOT allow free returns. I got caught out by this when I had to return a pair of boots to Oxendales and ended up paying over EUR 25 at the local post office. Very poor show indeed.
Rating:
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